Privacy Policy

Privacy Policy

POPD Foods Private Limited
Last updated: 31st July 2026 Effective from: 1st August 2026

1. Introduction
This Privacy Policy explains how POPD Foods Private Limited ("POPD Foods", "we", "us", or
"our") collects, uses, stores, shares, and protects your personal data when you visit our website
[popdfoods.in / popdfoods.com], purchase our products, interact with our social media, or
otherwise engage with us (collectively, our "Services").
We are committed to protecting your privacy and handling your personal data responsibly and in
accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Digital
Personal Data Protection Rules, 2025, the Information Technology Act, 2000, and other
applicable Indian laws.
By using our Services or providing us your personal data, you acknowledge that you have read
and understood this Privacy Policy. Where required by law, we will obtain your consent before
processing your personal data.
For the purposes of applicable data protection law, POPD Foods is the Data Fiduciary that
determines the purpose and means of processing your personal data, and you are the Data
Principal whose personal data we process.

2. About Us

Entity name POPD Foods Private Limited
Registered
office

126, Best Business Park, Netaji Subhash Place, Pitampura, New
Delhi - 110034, India
Website popdfoods.in / popdfoods.com
Contact email hello@popdfoods.com
3. Scope of This Policy
This Policy applies to personal data we collect:

● Through our websites and any mobile or web applications we operate;
● When you place an order, create an account, or make a payment;
● When you contact us for support, feedback, or grievances;
● When you subscribe to our newsletters, offers, or marketing communications;
● When you interact with us on third-party platforms such as our Amazon storefront,
Shopify-hosted store, or social media handles (including @popdfoods).
Third-party platforms (such as Amazon, payment gateways, and social media networks) have
their own privacy policies. This Policy does not govern how those third parties handle your data,
and we encourage you to review their policies.

4. Personal Data We Collect
We collect the following categories of personal data, depending on how you interact with us:
a) Information you provide directly
● Name, email address, and phone number;
● Billing and shipping address;
● Order and purchase history;
● Account login details (if you create an account);
● Communications you send us, including feedback, reviews, survey responses, and
support queries;
● Any information you voluntarily share when participating in promotions, contests, or
sampling programmes.
b) Payment information
● We do not store your complete card, UPI, or bank details on our own servers. Payments
are processed through third-party payment gateways (such as [Razorpay / other]), who
collect and process this information under their own security standards. We may receive
limited transaction details (such as payment status, order value, and a masked
reference).
c) Information collected automatically
● Device and browser information, IP address, and operating system;
● Pages visited, time spent, click behaviour, and referring URLs;
● Cookies and similar tracking technologies (see Section 8).
d) Information from third parties
● Order and fulfilment details from marketplaces such as Amazon;
● Data from logistics and courier partners for delivery;

● Analytics and advertising data from platforms such as Google, Meta
(Facebook/Instagram), and Shopify.
We do not knowingly collect sensitive personal data beyond what is necessary to provide our
Services.

5. How and Why We Use Your Data
We process your personal data for the following purposes, based on your consent and/or the
legitimate uses permitted under the DPDP Act:
● To process, fulfil, and deliver your orders;
● To communicate with you about your orders, deliveries, and returns;
● To manage your account and provide customer support;
● To process refunds and handle returns in line with our Refund Policy;
● To send you marketing communications, offers, and newsletters where you have opted
in (you can opt out at any time);
● To personalise your experience and recommend products;
● To improve our website, products, and Services through analytics;
● To prevent fraud, secure our platform, and ensure the safety of our Services;
● To comply with legal, regulatory, tax, and accounting obligations (including FSSAI and
consumer-protection requirements);
● To respond to grievances, disputes, and legal claims.
We will only use your personal data for the purposes for which it was collected, or for compatible
purposes as permitted by law.

6. Legal Basis for Processing
Under the DPDP Act, we process your personal data on the basis of:
● Your consent, which you provide freely, specifically, and unambiguously (for example,
when you subscribe to marketing or agree to this Policy at checkout); and
● Certain legitimate uses permitted by law, such as fulfilling an order you have voluntarily
requested, complying with legal obligations, or responding to an emergency.
Where processing is based on consent, you have the right to withdraw that consent at any time
(see Section 10).

7. How We Share Your Data
We do not sell your personal data. We share it only as necessary, with:

● Payment gateways to process your transactions securely;
● Logistics and courier partners to deliver your orders;
● E-commerce and hosting platforms (such as Shopify and Amazon) that power our
storefronts;
● Marketing, email, and analytics service providers who help us operate and improve
our Services (e.g. Google Analytics, Meta, email tools);
● Professional advisors such as accountants, auditors, and lawyers, where necessary;
● Government authorities, regulators, or law enforcement, where required by law or to
protect our legal rights.
We require all service providers who process data on our behalf (our Data Processors) to
protect your data and use it only for the purposes we specify.

8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
● Keep your shopping cart and session active;
● Remember your preferences;
● Analyse website traffic and performance;
● Deliver relevant advertising and measure campaign effectiveness.
You can control or disable cookies through your browser settings. Please note that disabling
certain cookies may affect the functionality of our website. Where required, we will seek your
consent for non-essential cookies via a cookie banner.

9. Data Retention
We retain your personal data only for as long as necessary to:
● Fulfil the purposes described in this Policy;
● Comply with our legal, tax, accounting, and regulatory obligations;
● Resolve disputes and enforce our agreements.
When personal data is no longer required, we will securely delete or anonymise it, unless a
longer retention period is required or permitted by law.

10. Your Rights as a Data Principal
Subject to applicable law, you have the right to:
● Access the personal data we hold about you and information about how it is processed;
● Correction and updating of inaccurate or incomplete personal data;

● Erasure of your personal data where it is no longer necessary or where you withdraw
consent;
● Withdraw consent at any time (this will not affect processing carried out before
withdrawal);
● Grievance redressal through our Grievance Officer;
● Nominate another individual to exercise your rights in the event of your death or
incapacity, as provided under the DPDP Act.
To exercise any of these rights, please contact our Grievance Officer using the details in Section
15. We may need to verify your identity before acting on your request. We will respond within
the timelines prescribed under applicable law.

11. Children's Data
Our Services are intended for users aged 18 years and above. We do not knowingly collect
personal data of children (individuals under 18) without verifiable parental or guardian consent,
as required under the DPDP Act. We do not undertake tracking, behavioural monitoring, or
targeted advertising directed at children. If you believe we have inadvertently collected a child's
data, please contact us and we will take appropriate steps to delete it.

12. Data Security
We implement reasonable security safeguards, including technical and organisational
measures, to protect your personal data against unauthorised access, disclosure, alteration, or
loss. These measures include encryption in transit, access controls, and use of reputable,
secure third-party platforms for hosting and payments.
However, no method of transmission over the internet or electronic storage is completely
secure. While we strive to protect your data, we cannot guarantee absolute security. In the event
of a personal data breach, we will notify the Data Protection Board of India and affected
individuals as required by law.

13. Cross-Border Data Transfers
Some of our service providers (such as hosting, analytics, or marketing platforms) may process
data on servers located outside India. Where your personal data is transferred outside India, we
take reasonable steps to ensure it is handled in accordance with this Policy and applicable law,
and we will not transfer data to any country restricted by the Government of India.

14. Third-Party Links

Our website and communications may contain links to third-party websites, platforms, or
services. We are not responsible for the privacy practices or content of those third parties. We
encourage you to review their privacy policies before providing them any personal data.

15. Grievance Officer and Contact Details
In accordance with the Information Technology Act, 2000, the DPDP Act, and the Consumer
Protection Act, 2019, we have appointed a Grievance Officer to address your questions,
concerns, or complaints regarding this Policy or your personal data.

Email hello@popdfoods.in
Phone 8287989099
Address POPD Foods Private Limited, 126, Best Business Park, Netaji Subhash

Place, Pitampura, New Delhi – 110034, India

We aim to acknowledge complaints within [e.g. 48 hours] and resolve them within the timelines
prescribed under applicable law. If you are not satisfied with our response, you may escalate
your complaint to the Data Protection Board of India.

16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
technology, or legal requirements. The updated version will be posted on this page with a
revised "Last updated" date. We encourage you to review this Policy periodically. Your
continued use of our Services after any changes indicates your acceptance of the updated
Policy.

17. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India. Any
disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the
courts at New Delhi, India.