Refund & Returns Policy
POPD Foods
At POPD Foods, we want you to love every bite. Because our products are food items made with real ingredients and no preservatives, we handle refunds and replacements a little differently from other online stores. Please read this policy carefully before placing an order.
1. Nature of Our Products
Our snacks are perishable, consumable food items. For hygiene, safety, and food-quality
reasons, we cannot accept returns of opened, used, or partially consumed products, and
we cannot accept returns simply due to a change of mind or taste preference.
We can, however, help you in the situations described below.
2. Order Cancellations
You may cancel your order for a full refund any time before it has been dispatched. To cancel, contact us at hello@popdfoods.com or WhatsApp us at 8287989099 with your order number. Once an order has been handed to our courier partner, it can no longer be cancelled, but you may still be eligible for a replacement or refund under Section 3 if something is wrong with your delivery.
3. When You're Eligible for a Refund or Replacement
We will gladly offer a replacement or refund if:
● Your product arrived damaged, leaking, or crushed in transit.
● You received a wrong item (different product or flavour than ordered).
● Your order was missing items you paid for.
● The product was past its "best before" date on arrival.
● The product had a genuine quality or manufacturing defect.
To be eligible, you must raise the request within 24 hours of delivery and share clear photos of the product, the packaging, and the batch/expiry label so we can investigate and improve.
4. Situations We Cannot Refund
We're unable to offer refunds or replacements when:
● The product has been opened or consumed (except in the case of a genuine quality defect).
● The request is made after 24 hours from delivery.
● The issue is a personal preference on taste, texture, or flavour.
● The delivery failed because of an incorrect address or repeated unavailability at the delivery point.
● The product was purchased through a third-party marketplace (e.g. Amazon, Flipkart, a quick-commerce app, or a retail store). In those cases, please follow that platform's or retailer's return policy.
5. How to Raise a Request
1. Email hello@popdfoods.com within the eligible window.
2. Include your order number, a short description of the issue, and photos of the product and packaging.
3. Our team will review and respond within 2 business days.
6. Refund Process & Timelines
● Once your request is approved, refunds are processed to your original payment method.
● Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.
● Where you prefer, we can offer a replacement shipment instead of a refund.
7. Shipping Costs
If the issue was our fault (damaged, wrong, defective, or missing items), we cover all return and re-shipping costs. For approved cancellations before dispatch, you're refunded in full, including any shipping charges paid.
8. Contact Us
Questions about this policy or a specific order? We're here to help.
POP’D Foods
Email: hello@popdfoods.com
WhatsApp: 8287989099
Instagram: @popdfoods